We want billing questions to have a clear next step. Contact DMSync Infotech with your registered email address and payment details so the relevant purchase can be reviewed.
1. How refund requests are reviewed
Refund requests are reviewed case by case against the plan, order or written agreement applicable when you purchased. Sending a request does not itself confirm approval. We do not advertise an automatic refund window for Leadmanage.
2. Duplicate charges and payment errors
If you believe the same purchase was charged twice, a payment was recorded incorrectly or a credit was not applied, send the transaction reference and any relevant invoice. We will review the records and explain the correction or next step.
3. Used services, wallet credit and third-party costs
Usage already delivered, remaining wallet credit, provider charges and any applicable tax adjustments are considered when reviewing a request. Confirm the price, credit validity, service scope and refund terms before paying. Different written commercial agreements may have different conditions.
4. Service concerns
If a feature is not working, provide the affected account, what happened and enough detail to investigate. We may first help resolve the setup or service issue. Sales outcomes and customer conversions are not guaranteed by the product.
5. Cancellation and account closure
Contact us if you want to stop using the service or close an account. We can help you understand your current plan and disconnect your integrations. Cancellation or closure does not automatically decide a refund request; payment or renewal obligations depend on the purchase you agreed to.
6. Submit a request
Email info@dmsyncinfotech.com with your registered name and email, invoice or payment reference, payment date, amount and reason for the request. Do not email your password, full card details or other unnecessary sensitive information.
7. If a refund is approved
We will confirm the approved amount and the method for returning it. Bank and payment-provider processing times can vary. This policy does not restrict any rights that cannot be excluded under applicable law.
Questions? Let’s clear them up.
DMSync Infotech
Office 604, 6th Floor, Merry Gold Square, 150 Ft Ring Road, near Madhapar Circle BRTS, Madhapar, Rajkot, Gujarat 360006, India