This policy explains how DMSync Infotech handles information in connection with Leadmanage. For questions or privacy requests, contact info@dmsyncinfotech.com.
1. Information involved
Account information may include your name, business name, email address, phone number and billing details. Workspace information may include customer contact details, messages, lead stages, answers, appointments and follow-up history that you or your connected channels provide. Technical information can include IP addresses, session data and activity or error logs.
2. Why it is processed
We use information to set up and operate accounts, provide messaging and automation features, maintain billing records, respond to support requests and protect the service. Your configured workflows use customer information to organise conversations and choose relevant next steps.
3. Connected platforms and providers
When you enable an integration, information needed for that feature may be processed by the messaging, AI, hosting or payment providers involved. Their own terms and privacy policies also apply. Only connect accounts you control or are authorised to manage. The social inbox extension reads supported conversations from the inbox tabs you connect.
4. Your customers’ information
You are responsible for the customer information you add and the permissions needed for the messages and automation you configure. Keep your customer notices accurate, respect opt-outs and avoid uploading unnecessary sensitive information.
5. Sessions and cookies
The website uses session and security mechanisms needed for sign-in, form protection and account preferences such as remembering your sign-in choice. Disabling these mechanisms may prevent parts of the service from working.
6. Security and retention
The application hashes account passwords and uses access controls. No online system can eliminate every security risk. Records are retained as needed to operate the service, resolve support or billing matters and meet applicable record-keeping obligations; contact us about your specific data or closure request.
7. Access, correction and deletion requests
You can request access to or correction of your account information, closure of an account or review of a deletion request. Email us from your registered address and describe the request. We may need to verify authority and retain records where required by law or necessary to resolve an outstanding matter.
8. Policy updates
We may update this policy when our service or processing changes. The date above identifies this version. Contact us if you need clarification before using a new feature or connecting a platform.
Questions? Let’s clear them up.
DMSync Infotech
Office 604, 6th Floor, Merry Gold Square, 150 Ft Ring Road, near Madhapar Circle BRTS, Madhapar, Rajkot, Gujarat 360006, India